Last updated: September 2026
Information We Collect
When you place an order, use account or contact features, or communicate with FB Collections, we may receive information such as your name, mobile number, email address, delivery details, order information and the messages you send to us.
How We Use Your Information
We use information to process orders, provide customer support, arrange delivery, communicate order updates, maintain store security, prevent misuse and improve the shopping experience.
Orders & Payments
Order information is used to confirm, fulfil and support purchases. When a payment service is available, payment processing may be handled by the relevant payment provider. FB Collections should not require customers to send full card credentials through ordinary contact messages.
Cookies & Browser Storage
The website may use Laravel session cookies and browser storage for features such as cart, wishlist, checkout continuity, preferences and security. Disabling these technologies may affect some store functions.
Delivery & Service Providers
Information reasonably needed to provide a service may be shared with providers involved in website hosting, communications, order processing, customer support or delivery. Delivery partners may receive the contact and delivery details required to fulfil an order.
Security & Retention
We use reasonable technical and administrative measures to protect customer information. Information is retained only as reasonably necessary for order fulfilment, customer support, security, record keeping and applicable business or legal requirements.
Your Choices
You may contact us to ask about customer information associated with you, request a correction where appropriate, or ask to stop non-essential marketing communications.
Contact Us
For privacy-related questions, please use our Contact Us page.