Terms & Conditions

1. General Overview

These Terms & Conditions govern the use of the FB Collections website (fbcollections.com) and all orders placed through our platform. By placing an order, you agree to comply with and be bound by these store policies.

2. Orders & Cash on Delivery Confirmation

Submitting an order constitutes an offer to purchase. Cash on Delivery orders may require phone or WhatsApp confirmation before dispatch. For orders below the free-shipping threshold (under PKR 5,000), the standard delivery fee of PKR 250 may be requested in advance via JazzCash or Bank Transfer to confirm the order before courier handover.

Orders that qualify for free shipping (PKR 5,000+) require no advance delivery deposit.

3. Pricing & Currency

All prices on FB Collections are listed in Pakistani Rupees (PKR). While we strive for absolute accuracy, prices and promotional offers are subject to change without prior notice before an order is formally confirmed.

4. Product Information & Imagery

We make every effort to display the colors, finishes, and specifications of our watches, glasses, caps, and jewellery as accurately as possible. However, individual screen calibrations, photography lighting, and manufacturing batch variations may result in slight visual differences.

5. Delivery Estimates & Coverage

We deliver to courier-serviceable cities and towns across Pakistan. Estimated delivery is 3–7 working days after order confirmation. Delivery to remote areas may require additional transit time. Delivery schedules are estimates and may be affected by public holidays, weather, or courier operational disruptions.

6. 7-Day Easy Exchange Policy

FB Collections operates primarily on an exchange policy. Customers may request an exchange for eligible unused products within 7 days of delivery. Returned items must be unworn, in pristine original condition, and enclosed in original packaging with all included accessories and tags.

For discretionary exchanges (such as preference for another color or model), the customer is responsible for reverse return and replacement delivery courier charges. If an item was delivered defective, damaged, or incorrect, FB Collections covers the replacement shipping fees.

7. Damaged or Defective Item Claims

Any claim regarding an item received damaged, defective, or incorrect must be reported within 48 hours of parcel delivery to our official WhatsApp support at 03044191960 with your order number and supporting photos or video.

8. Exceptional Refunds

Cash refunds are not provided for change-of-mind purchases. Refunds are granted only in exceptional circumstances where an incorrect or defective product was supplied and an acceptable replacement cannot be provided, or where FB Collections is unable to fulfil a confirmed order. Approved refunds are processed via JazzCash or Bank Transfer within 5–7 working days.

9. Order Cancellation

Orders may be cancelled free of charge prior to courier dispatch by contacting WhatsApp at 03044191960. If an advance delivery charge was collected for an order cancelled before dispatch, it is fully refundable. Once an order has been dispatched, cancellation cannot be guaranteed, and courier transit costs already incurred are non-refundable.

10. Customer Support Contact

For inquiries or support regarding these terms, please contact us at 03044191960, message WhatsApp at 03044191960, or email support@fbcollections.com.